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Support Services
E-14 System Support Log
NCR On-Site Hardware Support Services
NCR offers on-site system hardware support. Check with your local office for
detailed coverage hours. Three support levels are available, as listed below.
Priority Plus Priority Next Day
Coverage Hours 24 hours
7 days
8 a.m. - 9 p.m.
Mon-Fri
8 a.m. - 5 p.m.
Mon-Fri
Response
Time*
Best response; not
to exceed 4 hours
Best response; not
to exceed 4 hours
Next working
day
Usage
Environment
Highly Critical Urgent Less critical
* Response time to locations beyond 160 km may be longer.
NCR Support Phone Numbers
A list of NCR support telephone numbers is located at the end of this
appendix. Enter the NCR support phone numbers that you will use.
Enter Hardware Support Number
Enter Software Support Number
Enter After Hours Support Number
- NCR S26 Hot Plug Server 1
- Contents 3
- About This Book 9
- Who Should Read This Book 9
- Conventions Used in This Book 10
- Related Publications 10
- Overview 11
- Where to Start 12
- Documentation 13
- Additional Help 14
- Safety Compliance 15
- FCC Declaration of Conformity 17
- Using System Features 19
- ESD Precautions 20
- Identifying System Features 21
- 2-4 Using System Features 22
- Positioning the System 24
- “Position A” below 25
- Opening the System 26
- Configuring the System Board 28
- Jumper Settings 30
- Connector Functions 31
- Adding and Replacing 33
- Components 33
- Installing CPU Boards 35
- Upgrading the Memory 37
- Restrictions 38
- Installing and Removing SIMMs 39
- Installing SIMMs 40
- Removing SIMMs 41
- Reconfiguring the System 42
- Upgrading the Video Memory 43
- Expanding the PCI System 44
- Installing PCI Devices 45
- Using the SCSI Feature 46
- Identifying Expansion Boards 47
- Installing an Expansion Board 48
- Removing an Expansion Board 49
- Installing Drives 50
- 3. Connect the drive cables 53
- Using the BIOS Setup Utility 57
- Before Running Setup 58
- Entering Setup 59
- Date and Time 61
- Diskette Drives 62
- IDE Hard Disk Drives 63
- System Memory 64
- Communication Settings 64
- Enhanced IDE Features 65
- On Board IDE 65
- Large Memory Support Mode 66
- Num Lock After Boot 66
- Memory Test 66
- Auto Configuration Mode 66
- Fast Boot Mode 67
- Shadow RAM 69
- Internal Cache (CPU Cache) 69
- External Cache 69
- ECC/Parity Mode Selection 69
- Memory at 15 MB - 16 MB 70
- PCI System Configuration 71
- VGA Palette Snoop 72
- Onboard SCSI 73
- Expansion ROM Region 75
- I/O Region 76
- System Wake Up Events 78
- Onboard Communication Ports 80
- Serial Port 1 Base Address 81
- Serial Port 2 Base Address 81
- Parallel Port Base Address 81
- Onboard PS/2 Mouse (IRQ 12) 83
- Setup Password 83
- Power On Password 84
- Load Setup Default Settings 85
- Leaving Setup 86
- Hard Disk Drive Types 87
- Using the System Utilities 91
- Using the AFlash BIOS Utility 93
- Quick Way to Execute AFlash 94
- Functions 95
- Making Menu Selections 95
- Using the Keyboard 96
- Using the Mouse 96
- Getting Help 97
- Accessing the ECU 97
- Configure Computer 98
- Setting the Date and Time 98
- Exit from this Utility 99
- Figure 5-6. Save and Exit 103
- Adding or Removing Boards 104
- Removing a Board 106
- 420-Watt Power Supply 109
- Requirements 109
- Input Requirements 110
- Output Requirements 111
- Error Messages 113
- Types of Error Messages 114
- Software Error Messages 115
- System Error Messages 116
- Correcting Error Conditions 118
- Sample Configurations 119
- • Standard Configuration 120
- • RAID Configuration 120
- Sample Standard Configuration 121
- Basic System Configuration 122
- Advanced System Configuration 123
- Power Saving Configuration 124
- System Security 124
- Configuring the PCI Adapters 125
- If the ECU Will Not Boot 128
- Sample RAID Configuration 131
- Hot Plug Backplane 141
- Features 142
- Major Components 143
- Hot Plug SCSI Drive Tray 145
- SCSI Channel Configurations 146
- Single-Channel Configuration 147
- Dual-Channel Configuration 149
- Setting Hard Disk ID Options 151
- D-12 Hot Plug Backplane 152
- 0=Jumper shunt not installed 153
- 1=Jumper shunt installed 153
- Installation 154
- D-16 Hot Plug Backplane 156
- 10. Power on the system 157
- The power LED lights up 157
- D-18 Hot Plug Backplane 158
- Adapter Board 159
- Using the Hot Plug Feature 160
- System Support Log 161
- Introduction 162
- System Identification 163
- NCR Hardware Support Services 164
- NCR Support Phone Numbers 165
- E-6 System Support Log 166
- NCR Faxback System 167
- United States Support 168
- Other Areas Support 169
- Customer Support Agreement 171
- Support Services 173
- E-16 System Support Log 176
- Hardware Records 177
- Peripheral Category 178
- Hardware Log 179
- Software Records 187
- E-28 System Support Log 188
- Software Product Log 189
- System Software Log 193
- Current System Configuration 201
- Adapter Board Locations 202
- System Equipment List 203
- Hardware Configuration 205
- Preventive Maintenance 206
- Disk Drives 207
- Tape Drives 207
- Plotters 207
- Terminals and PCs 207
- Year __________ 209
- Installation Records 213
- Ventilation 2-7 219
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